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Public Safety Announcement

The well-being of our employees and guests is of the foremost importance to us here at The Grand Hotel Swansea. 

We have put in place preparatory measures and guidance to assist our guests to mitigate the potential risks posed to public health and our business by the Coronavirus (Covid-19).

Simple measures to help prevent the spread of COVID-19 which we have taken in our hotel:

Masks are to be worn in the lobby area and on check-in and when going to the toilet, they do not need to be worn when eating and drinking in the bar.

We promote regular hand-washing by displaying posters in customer and employee WCs encouraging good hand washing practice with soap and water.

Staff training to ensure our team have the highest level of understanding on all aspects of the prevention measures. 
We have prominently displayed alcohol-based hand sanitisers in various areas. such as Hotel Reception, Bar & Restaurant, these are refilled as and when required.
Gloves and masks will be provided to those who wish. 
We continue to promote good respiratory hygiene by displaying posters in WCs encouraging good respiratory hygiene.
We carry out hourly cleaning of public areas, elevators etc. to an excellent standard using a disinfectant.
The Grand Hotel will operate at lower occupancy levels than normal to ensure social distancing. 
A contactless check in has been developed, meaning guests can check into rooms without staff interaction. 
A contactless check out station has been set again ensuring social distancing. 
Breakfast will be cooked to order replacing buffet breakfast, removing the risk of sharing any crockery. 
Breakfast and dinner times will be extended to give guests more time, allowing again for social distancing. 
Room service will be available 24 hours per day. 
Cashless bars and restaurants will continue. Pdq payments will be encouraged. 
Lifts will be limited to sole travel. Meaning only people of the same party can travel in the lift at one time. 

Hotel Bedroom servicing:

We have implemented full procedures for sanitising guestrooms including all touch points e.g. remote controls, handles, light switches.
The changing of bed linen will only occur upon request of our guest and is only applicable every 5 days for our long term stay guests.
Fresh towels will be placed in a bag and left outside the bedroom every second day along with tea/coffee and milk.
Used/soiled towels can be placed back into the bag and left outside your bedroom door and our accommodation department will collect for laundering.
A spare black bag for rubbish will be supplied which can also be left outside the bedroom door and will be collected by our accommodation department prior to 1:00pm daily.
If you wish for your room to be fully serviced at any time please contact the front desk prior to 09.00 hours on the day the service is required.
Following the guidelines set out by the government for Covid-19, we request that you adhere to the social distancing regulations. NHS current guidelines are 2 meters away from another person.

We are not accepting reservations from Caerphilly & Rhondda Cynon Taff Area.

If you have any questions regarding any of the directions above or in general please do not hesitate to contact me.

Stay safe and well, 

I am proud of the support that our customers have given us through this pandemic and can assure you we are all in this together. 

We look forward to welcoming you back in the near future to a safe home from home environment. 

Michelle O’Rourke Managing Director